FAQs

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Miscellaneous

Do you have any store locations?
Not anymore. Long ago in those prehistoric days before the Internet, we were a traditional brick and mortar sports retail store. Over the years though, technology has changed the game and we were quickly left with a choice; evolve like the X-Games or die off like the XFL. So, we have completely grown into an online-based retailer to serve more customers and offer a wider variety of products. We may not have any store locations anymore, but we are just as accessible and helpful by phone and email.
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Do you have a catalog?
No. Since we are constantly adding new products, styles and colors to our already huge inventory, and lowering prices across every category, whenever a catalog would be printed, it would immediately be obsolete and inaccurate. Instead we offer a virtual catalog through our easy-to-navigate site. But think about it. If we actually tried to ever print a full catalog youíd probably throw your back out trying to lift it. So instead we go green, save trees and electronically update our site daily.
If you're having a hard time finding a product youíre interested in, please feel free to contact us via email or at 800-693-6368 and weíll be happy to help you find it.
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Do you offer custom uniforms?
We certainly do. In fact, we have an entire department devoted to helping you out with your custom team uniforms and gear. Contact our Team Department at 800-693-6368 and let them guide you on finding the best solutions to your custom uniform needs.
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Do you offer replacement parts?
Unfortunately, we donít carry, and canít provide replacement parts. Youíll need to contact the manufacturer of your item to obtain the part. If you have any questions though, feel free to call our Customer Service department at 800-693-6368.
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Do you charge sales tax?
US tax laws stipulate that businesses only have to charge sales tax for customers in the state that the business is located. Since weíre located in Pennsylvania, those of you that live in the great Keystone State will be charged a 6% sales tax on taxable items. However, we try to keep our prices low across the board on every item to defer some of the cost of sales tax. As a local business we do as much as we can to help our fellow PA folks!
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Do you accept Purchase Orders?
We accept purchase orders for total orders over $150. If itís your first time purchasing with us please fax over your order to 610-994-9701. Please include the item numbers, names, shipping costs and at least 3 credit references.

If you represent a public school and are interested in placing a purchase order for more than $1500, please just fax us 3 credit references with your order.
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Can I pick my items up at the warehouse?
Since we no longer have a traditional store front, pick-ups arenít really common practice. We used to offer a drive-thru window to our warehouse, but after the orders for a double whopper and fries started affecting productivity, we had to close that down too.

If you live locally (Philadelphia, PA or the surrounding areas) or happen to be passing through our way, we can definitely arrange for you to pick up your order. Give us a call at 800-693-6368, during regular business hours, MondayĖFriday 8:30 AM-8:00 PM ET and Saturday 10:00 AM-5:00 PM ET, and place your order with us over the phone so we can arrange a pick-up date.
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Do you buy merchandise from individuals?
Your collection of Upper Deck baseball cards from 1990 to 1995 is agreeably pretty awesome, but unfortunately we do not buy from individuals. If youíre looking for someone to buy collectible merchandise, try searching for sports memorabilia or hobby shops in your area or online.
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Can your Customer Service team tell me where I can find an item that you donít offer on your site?
In the highly unlikely event that we donít carry an item youíre looking for, our Customer Service department will not be able to assist you in finding it elsewhere.

We can certainly help you find a similar item that we stock, and can list ad nauseam the ways in which our item is superior to what youíre looking for. It is also possible that, if this is a fairly new item on the market, we will be getting it in stock soon, or will consider stocking it. Youíre our customer after all, and we should be stocking what youíre looking for in sports merchandise!
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What are cookies? Do I need to enable cookies on my browser?
Cookies are small amounts of data that are sent to your browser from a web site, and are stored on your computerís hard drive. If your Internet browser allows them (most are installed with cookies enabled), web sites can send their cookies to your browser and computer. Cookies donít store personal information, and can only be accessed by the web site that sent it.
To access all of the wondrous things we have to offer at Sports Unlimited, you will need to enable cookies on your browser. Without them, you wonít be able to add products to your shopping cart or access your account information. You can clear your cookies when you are finished on the site, to protect your privacy and make space on your hard drive.

For more information about how we use cookies please see our Privacy Policy.
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I found your product advertised on another site (Amazon, Nextag, PriceGrabber, The Find, etc.) with a different price, image, and/or shipping cost than appears on your site. Why?
We send product updates to these, and similar sites on a daily basis, in order to minimize these types of errors. However, on occasion there may be a delay between when the information is sent and when these comparison shopping sites update the information on their sites. This may cause them to currently be displaying the wrong product image, price or shipping charge. When using these comparison shopping sites, please use the product information at FanGearUnlimited.com as the actual, accurate information.
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Placing an Order

How do I know that itís safe to shop with you?
To prevent fraudulent activity and protect you while you shop with us, we secure our site with 128-bit encryption SSL secure servers and go through an extensive electronic and physical fraud check on every order, every time. Whenever you order an item, we verify that the billing address, phone number and email you provide us with matches the information the bank has associated with the form of payment youíre using. If anything doesnít match up, one of our Order Analysts will be getting it touch with you to verify the information.

Some orders get flagged during processing and require a more thorough security check. During this check we put a small charge on the card and ask the cardholder to contact the bank or credit card company to find out what the small charge amount or approval code was. Then we ask that the customer contacts us back with the information.
 
If there is ever a time that you feel your information is being misused, or if you have any questions about our security policies and procedures, please contact our Customer Service department at 800-693-6368.
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How do I use the shopping cart?
The shopping cart is where you can store all of the items you are thinking about ordering. If you want to add an item to the cart just click the button. From the shopping cart you can order the item immediately, remove it, adjust quantities or save it for later and get back to shopping. Put as many items in the shopping cart as you want, and when youíre ready to place the order just click View Cart at the top of every page.
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I tried to check out and the item in my shopping cart disappeared, what happened?
We are truly sorry that you were unable to complete your order, but it is most likely that the item you added to your cart was removed from the site or has gone out of stock. It is also possible that an error has occurred. Try to re-add the item to the cart. If the error occurs again, please call our Customer Service department at 800-693-6368 and place your order over the phone.
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Why do you need my email address?
Email is the easiest and most convenient method of getting you information about your order. We use your email address to deliver you order confirmations and tracking information. Donít worry, we hate spam as much as you do. You wonít be getting endless emails from us. Feel free to sign up for our mailing list though, and receive great deals and information on upcoming sales!
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Do you sell my information for marketing purposes?
There is never a circumstance in which weíd sell any of your information. No way, no how. Check out our Privacy Policy for more information.
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Do I have to provide you with the 3 digit security code on the back of my credit card?
In short, yes. We do this for your benefit, and to generally prevent fraud and identity theft. By providing us with the 3 digit security code, it lets us know that you are in possession of your card. It also prevents orders from being placed in your name by another person who may have somehow gained access to you account information.
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I received an email asking me to verify my shipping address but the address is correct. Why did I receive this email?
There may have been an error, and our system wasnít able to verify that the address was correct with USPS. Your order cannot ship until this error is corrected. The best way to make sure we have your correct address is to respond to this email, call our Customer Service department at 800-693-6368 to correct the address, or confirm that you are able to receive UPS shipments to the address provided on the original order.
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The item that I am interested in says ďLeaves warehouse in 2-3 business daysĒ, is that accurate?
The availability of every item we offer is our best estimate for a ship date, based on our 27 years of experience in the industry, shipping goods all over the world. It is not a guaranteed time frame, but the items cannot be expected to ship sooner than what the availability states, even if the item is ordered with express shipping. Whenever you place an order with us, you should get an email not long after confirming the order. This email should also let you know the availability of the item, or if any stocking issue occurred.

If you need items delivered by a specific date, feel free to give us a call at 800-693-6368 to confirm the availability.
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Iím clicking on an item that I am interested in, but the site keeps taking me back to the homepage or a blank page, is something wrong with the site?
If you continue to experience this issue, itís an indication that this item is being removed from our site by the busy guys and gals of our Web Team, because it is no longer available. A new item is probably on its way and being added to the site in its place. If you would like some assistance in finding a comparable item please feel free to contact our Customer Service department at 800-693-6368.
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When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
This error most likely occurred due to a problem with the information entered during check out. Please double check the credit card number and expiration date for your card, and ensure that everything on the order page is accurate. If you continue to receive this message let us know immediately and we can place your order over the phone at 800-693-6368. Also, please be aware that we accept Visa, MasterCard, Discover and American Express for credit card payments.
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What do I do if Iím buying an item and sending it as a gift?
Please make sure that you put the recipientís address in the ďShipping AddressĒ section when you begin the checkout process. If you are purchasing the item, make sure to put your billing address in that section. Our packing slips donít display the prices of orders or items, so you donít have to worry about your Mom seeing how much you really spent on her birthday present. As of right now though, we are unable to include gift messages with products.
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Iím thinking about buying some apparel but how do I know which size to go with?
To make things easier and help you to determine what size will best fit you, we provide sizing charts for almost all of our apparel and footwear. You can find these charts on each product page, either in the product description or underneath the price of the item. It is important to know your measurements and compare them accurately with the provided sizing charts. If a product does not have a sizing chart and you are confused about which size to order, call customer service at 800-693-6368.
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The item I want is out of stock. What do I do now?
We are very sorry that the item youíre looking for is currently out of stock. If you send us an email and notify us, we can let you know when the size, color and style you are looking for becomes available again. This doesnít hold the item for you, as everything on our site is available on a ďfirst come, first servedĒ basis.

The good news is that we have an incredibly vast inventory, so take a look around. You may just find something that works just as well, or even better than the out-of-stock item you were looking for!
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Returns

How do I return my order?
We accept returns of any new, unused merchandise purchased from us within 30 days of the original ship date. During the holidays, we know how some gifts just donít work out like youíd hoped, so we extend our return policy. Anything purchased between November 1st and December 15th can be returned any time before January 15th.

When you return an item, please make a note on your packing slip stating the reason for the return, and indicate whether you wish to return the item for credit or exchange it for a different item. Please download a copy of our Return Label & Instructions form to assist you in no-hassle returns.

You can send the package back via your preferred carrier, but we strongly recommend that no matter who you use, you get a tracking number for your records and peace of mind.

Please send the item back to the following address:

Returns/Exchanges
346 Godshall Drive
Harleysville, PA 19438
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Do I need a return authorization number for a return?
Nope. Just follow our simple return policy and procedures and youíre all set.
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Do you offer prepaid return labels?
We can only generate prepaid return labels if an item was delivered damaged, defective or shipped incorrectly. We are unable to provide prepaid return labels for items that a customer mistakenly ordered, or items that you donít want.
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If I make a return, will my shipping be credited?
If you choose to return an order that is anything but defective or damaged, it is on you to ship that product back to us. Unfortunately we cannot refund those shipping charges for 99% of products.

We do offer free return shipping for any single pair of shoes over $35, excluding skates.
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How do I make an exchange?
Your satisfaction is guaranteed and our top priority, so if you are interested in exchanging your product for a different size or something new altogether, we are happy to help. To receive the exchange you desire, we recommend you place a new order online to ensure the item you want is available.

We accept all exchanges of any new, unused merchandise purchased from us within 30 days of the original ship date. When you return an item, please make a note on your packing slip stating the reason for the exchange, and indicate the item you wish to have as an exchange. If this item is more expensive or cheaper than the item you originally purchased then we will charge or credit the difference to the credit card that we have on file.

You can send the package back via your preferred carrier, but we strongly recommend that no matter who you use, you get a tracking number for your records and peace of mind.

Please send the item back to the following address:

Returns/Exchanges
346 Godshall Drive
Harleysville, PA 19438
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I made an exchange on an item, how will the new item be shipped to me?
We ship all exchanges via Economy / Ground shipping method and charge the appropriate shipping amount for your new item. If your original order was shipped Next Day Air or 2nd Day Air, your exchange will ship Economy / Ground unless you specify otherwise. We donít want you to be surprised with a huge shipping charge.
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How long will it take you to process my return and issue my store credit?
Once you send out a return and we receive it back into our warehouse, itís going to take about 7-10 business days to process the credit or exchange. When the return or exchange has been processed, we will send you an email with a status update. At any time, feel free to call us at 800-693-6368 if you have any questions or concerns.
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Do I have to send my order back via UPS?
Youíre free to choose whichever shipping company youíre most comfortable with. We recommend going with either FedEx or UPS, mostly because they will provide you with a tracking number, which is a great way to hedge the risks associated with shipping, and just good all around for your peace of mind. If you have a tracking number, you will have the option to file a lost shipment/damage claim if something doesnít go as planned.
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I received a damaged shipment, what should I do?
First off, we sincerely apologize! Although the damage probably took place during shipment, itís our job to get you the best sporting goods and merchandise, and that means getting it to your door in working order. As soon as you notice the damage, contact Customer Service immediately via email or phone at 800-693-6368 and we can figure out the extent of the damage and how to move forward.

The best idea, to reduce the amount of time spent waiting for a replacement, is to inspect your order while the delivery person is still at your door, before you sign the delivery notice. If you see any visible damage, your item can be returned immediately and we can send you out a replacement right away.
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I received the wrong product (color, size, or item), how can I get this corrected?
Please contact Customer Service via email or phone at 800-693-6368 to notify us of the incorrect shipment. We will do whatever we can to get the correct item shipped out to you as soon as possible.
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Payment Information

What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express.
If you prefer to pay via check or money order, please call our Customer Service department at 800-693-6368. Our customer service representative will take your order, and give you all of the information you need. Then, you can send the check to our address:

346 Godshall Drive
Harleysville, PA 19438
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Is it safe to use my credit card or debit card on your site?
Yes it definitely is! We understand that the safety of your personal information and finances is extremely important, and that shopping online can present a number of risks. To prevent fraudulent activity and protect you while you shop with us, we secure our site with 128-bit encryption SSL secure servers and go through an extensive electronic and physical fraud check on every order, every time. Whenever you order an item, we verify that the billing address, phone number and email you provide us with matches the information the bank has associated with the form of payment youíre using. If anything doesnít match up, one of our Order Analysts will be getting it touch with you to verify the information.

Some orders get flagged during processing and require a more thorough security check. During this check we put a small charge on the card and ask the cardholder to contact the bank or credit card company to find out what the small charge amount or approval code was. Then we ask that the customer contacts us back with the information.
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Do you accept international credit cards?
We certainly do! To ensure your security and comply with international financial laws we take additional identity verification steps and require the credit card ownerís phone number on all international orders.
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I show that I was charged twice, why?
When you initially place your order there is an authorization charge put on the card. This is how we find out if the card is approved or declined. This charge will drop off, but depending on the bank or credit card company that you use, it may take anywhere from 1-7 business days.
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I was told that I wasnít charged for my cancelled order, however, I show a debit on my account. What is going on here?
The debit that you are seeing is most likely an authorization charge that is used to ensure that the card is approved or declined. It should drop off automatically in 1-7 business days, depending on the bank or credit card company that you use.

If this isnít the case and the charge isnít dropped, this amount will be credited the same day of the cancellation.
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I received an email about a small charge on my card. Is this an additional charge?
This charge is actually a portion of your total balance, and the small charge is done as a security measure.

Some orders get flagged during processing and require a security check. During this check we put a small charge on the card and ask the cardholder to contact the bank or credit card company to find out what the small charge amount or approval code was. Then we ask that the customer contacts us back with the information.

We do this to protect consumers from credit card fraud, identity theft and all the other evils associated with doing business over the Internet. For instance, if someone else were to use your card information and place an order and we put the small charge on the card, the cardholder is the only one that will be able to confirm the amount.
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I received an email stating that there was a problem with my credit card not matching my billing address, how can I resolve this issue?
Check one of your credit card statements to see that the address associated with the card is what you listed as your bill-to address on your order. If the address is different, you can email or call us at 800-693-6368 to give us the address on the statement. If the address is the same then you can just let us know that the address on your order matches the address on your credit card account and we will process your order, no problem.
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Promotions and Discounts

How do I purchase and use gift certificates?
Follow this link to purchase any dollar amount of gift certificates and email them to friends and family instantly. Gift certificates are easy to use, never expire and are good towards anything on the site!

If you received a gift certificate, then congratulations, you have truly awesome friends! Simply follow these steps to redeem your gift certificate:
  • Add the items you want to your shopping cart
  • When you go to check out, on the Billing/Shipping Form, youíll find a field called ďEnter the Coupon or Gift Certificate CodeĒ
  • Enter the complete code found on your gift certificate, starting with the ď@Ē sign
  • If youíre entering more than one code, separate them by a comma

Click here for more information on Fan Gear Unlimited Gift Certificates
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Can I use multiple coupons in the same order?
Only one coupon or discount can be used per order. Promotions and special offers cannot be combined in the same order.
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Do you adjust prices if an item goes on sale after I purchase it?
Yes! If an item goes on sale less than 14 days from your date of purchase, just let us know within those 14 days (send us an email or call us at 800-693-6368) and we'll credit you the difference.
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Do you price match?
We do price match, but we need to hear from you to get it done. If you find a cheaper price for an item we carry, send us an email with the name of the competitor and a link to that item on their site and weíll get right back to you.

Before you send anything though, take a look at a few things. Is the item immediately available, and in the color or style youíre looking for? Also take into account shipping charges. How much would it cost them to ship the product to you? These factors will affect our final decision to price match.
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Do you offer any quantity discounts or pricing?
It would be our pleasure to see if we can arrange some sort of quantity discount or pricing. If you are ordering large quantities for a team or corporation, you can contact our Custom Team Department. They have years of experience helping coaches, commissioners, districts and corporations find the best gear for their teams and organizations at the best prices. Give them a call at 800-693-6368. If you are not ordering for a team, contact Customer Service either via email, or the 800 number above and weíll work something out!
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